During this difficult time, we wanted to share the steps we're taking to help our customers & team and to provide reassurance that COVID-19 will not be impacting your orders:
We are still producing orders with no delays.
Deliveries are largely running as normal to most parts of the UK.
We have put the necessary cleaning, social distancing & hygiene measures in place at all our places of work.
We have taken precautions to make sure our employees are safe
Our customer support team are on hand to help with any concerns or questions you may have - you can email firstname.lastname@example.org 7 days a week, or use our Live Chat, Mon to Fri / 09:00 to 16:30.
It's vital you receive your order quickly
Upon receipt of your order we will create a soft copy invoice within 1 hour, which will be emailed to you with your delivery and VAT details.
Plain Delivery Info...
We operate a highly efficient delivery service. All orders are processed same working day.
All plain Conqueror envelope and paper orders placed before 15:00, (if you have opted for the DELIVER ASAP option at checkout) we aim to have with you or your client the next working day on all STOCK items.
It is generally assumed that non DELIVERY ASAP options are not required ASAP, and may take a little longer at times of peak business.
An estimated delivery date will be added to the notes here on your online Conqueror account, so always login first for any updates.
STOCK items are mostly 100gsm papers and any envelopes.
Items with a product reference ending in 'C' are mostly stored at the mill in France and will take 5 to 10 working days to deliver.
Some of the more exclusive products such as Iridescent, Connoisseur and Bamboo may be stocked as the mill in France and will take an additional 2 to 3 days.
We cannot gurantee delivery dates and times.
If in doubt please contact us using the Live Help bottom right of your screen.
Paper Cutting Info...
Delivery of bespoke cut paper will take approximately 5 to 10 working days.
The majority of our 120gsm and above paper in A4 size will be bespoke made, please allow up to 10 working days.
Printed Delivery Info...
From the moment we have approved artwork it's all systems go from our factory in the UK with delivery approximately 3 to 5 days later.
Artwork approved at the beginning of the week, you can expect to be in receipt of your printed envelopes the same week.
Delivery is free on all printed orders.
Delivery is free on all plain orders over £75.00 excluding VAT, otherwise £4.99.
* Delivery charges are all subject to VAT and are excluded from any discount offers. * Delivery dates and times cannot be guaranteed. * We will always do our utmost to get the delivery to you as fast as possible. * Working days are classed as Mon-Fri and exclude Bank Holidays. * Orders placed after cut off times will generally be despatched next working day. * All courier deliveries must be signed for and times cannot be specified. * All orders are subject to sufficient stock availability. * We will attempt to contact you if there is a problem with the service or charge selected. * Restrictions may apply. * Conqueror-Paper.co.uk cannot be held responsible for any consequential loss due to late or non-delivery. * Delivery charges may vary on print orders. * Delivery tariffs may vary on discounted and quoted items.
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