During this difficult time, we wanted to share the steps we're taking to help our customers & team and to provide reassurance that COVID-19 will not be impacting your orders:
We are still producing orders with no delays.
Deliveries are largely running as normal to most parts of the UK.
We have put the necessary cleaning, social distancing & hygiene measures in place at all our places of work.
We have taken precautions to make sure our employees are safe.
Our customer support team are on hand to help with any concerns or questions you may have - you can email firstname.lastname@example.org 7 days a week, or use our Live Chat, Mon to Fri / 10:00 to 16:00.
WE DELIVER WORLDWIDE FROM THE UK.
We know how important it is to get the Conqueror paper and Conqueror envelopes you need which is why we offer an ASAP service.
Our ASAP service means your order will be prioritised from the moment placed, for immediate attention. This will take the form of epedited processing, dispatch and delivery. We are unable to guarantee next day deliveries.
All UK orders under £74.99 (before VAT) are subject to a £4.99 delivery charge.
Free standard delivery is available on all orders over £74.99, and you will be contacted with bespoke delivery time and tracking info.
We will liase with you on out of stock items, paper cutting orders, A4 paper above 100gsm weights and international deliveries.
Stock items are those that are post manufacture and held either in the UK or at the mill in France.
Out of stock items are those currently in manufacture.
Please allow around 5 to 10 working days for all international deliveries, charges displayed related to weight per country at Checkout.
Paper weight of 120gsm & above in A4 size, and most window envelopes are generally in stock only at the Mill in France.
Some of the more exclusive items such as Bamboo and Connoisseur, or colours such as Oyster and Vellum may be in stock only at the mill in France, and import and delivery would then take 4 to 8 additional days, dependant upon evolving customs services.
In the product code all samples are designated with SAMPLE.ref no and will take 5 to 10 days to deliver.
If in any doubt, please contact us now via the Live Chat button bottom right of your screen and a member of our team will be on hand to advise you immediately.
RETURNS & TERMS:
Delivery times are between 7.00 am and 6.00 pm. We cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all parcels. If you are unavailable to accept delivery, your order may be left with a neighbour if they are willing to sign for it. Please note parcels cannot be left in porches, sheds etc. Most deliveries are attempted twice and the driver will leave a card stating when delivery will be re-attempted or if the parcel has been left with a neighbour.
Items that were incorrectly ordered can be returned at the customers discretion for a full refund within 10 days of purchase. Please contact us prior to sending so we can give you a UK returns address and asset number. For further details please see our website Terms & Conditions.
* Delivery charges are all subject to VAT and are excluded from any discount offers. * Delivery dates and times cannot be guaranteed. * We will always do our utmost to get the delivery to you as fast as possible. * Working days are classed as Mon-Fri and exclude Bank Holidays. * Orders placed after cut off times will generally be despatched next working day. * All courier deliveries must be signed for and times cannot be specified. * All orders are subject to sufficient stock availability. * We will attempt to contact you if there is a problem with the service or charge selected. * Restrictions may apply. *Intechra Consulting Ltd cannot be held responsible for any consequential loss due to late or non-delivery. * Delivery charges may vary on print orders. * Delivery tariffs may vary on discounted and quoted items.
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