Delivery Information



Free standard delivery is available on all orders over £99.00, and you will be contacted with bespoke delivery time and tracking info.

In stock items are those that are post manufacture and are held either in the UK or at the mill in France.

Out of stock items are those currently in manufacture.

We will liaise closely with you on items in manufacture, paper cutting orders, paper heavier than 100gsm and all international deliveries.

Please allow around 5 to 10 working days for all international deliveries, charges displayed related to weight per country at Checkout.

Paper weight of 120gsm & heavier are generally in stock at the Mill in France.

Some of the more exclusive items such as Bamboo, Iridescent and Connoisseur are generally in stock at the Mill in France

Importing from the Mill in France generally takes 5 to 10 days, dependant upon evolving French border services.


All UK orders under £99.00 (before VAT) are subject to a £4.99 delivery charge.

We offer an ASAP service on many of the regular items. Our ASAP service means you will be updated (via email and your online Account) on your order progress at each step. Your ASAP order will be prioritised from the moment placed, for priority attention. This will take the form of expedited processing and dispatch.

We are unable to offer next day deliveries at this time.

Delivery of samples orders is with Royal Mail standard untracked services and should take around 5 to 10 working days. These are subject to a £4.99 handling fee.

If in any doubt, please contact us now via the Live Chat button bottom right of your screen and a member of our team will be on hand to advise you immediately.


Delivery times are between 7.00 am and 6.00 pm. We cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all parcels. If you are unavailable to accept delivery, your order may be left with a neighbour if they are willing to sign for it. Please note parcels cannot be left in porches, sheds etc. Most deliveries are attempted twice and the driver will leave a card stating when delivery will be re-attempted or if the parcel has been left with a neighbour.

Items that were incorrectly ordered can be returned at the customers discretion for a full refund within 10 days of purchase. Please contact us prior to sending so we can give you a UK returns address and asset number. For further details please see our website Terms & Conditions.

* Delivery charges are all subject to VAT and are excluded from any discount offers. * Delivery dates and times cannot be guaranteed. * We will always do our utmost to get the delivery to you as fast as possible. * Working days are classed as Mon-Fri and exclude Bank Holidays. * Orders placed after cut off times will generally be despatched next working day. * All courier deliveries must be signed for and times cannot be specified. * All orders are subject to sufficient stock availability. * We will attempt to contact you if there is a problem with the service or charge selected. * Restrictions may apply. *Intechra Consulting Ltd cannot be held responsible for any consequential loss due to late or non-delivery. * Delivery charges may vary on print orders. * Delivery tariffs may vary on discounted and quoted items.

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